Last Updated: 08.09.2026
Introduction
Welcome to sentifluff.io (the “Website” or “Platform”). These Terms & Conditions (“Terms”) govern your access to and use of sentifluff.io and the digital services, artificial intelligence functionality, wellbeing tools, Account features, Care Units, content, and other functionality made available through the Platform (collectively, the “Services”).
The Platform is owned and operated by Keromadis Limited, a company registered in United Kingdom under company number 17434283, with its registered address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“Company”, “we”, “us”, or “our”).
sentifluff.io is a digital emotional wellbeing and self-support platform designed to provide accessible tools for self-reflection, emotional support, mood awareness, meditation, and general personal wellbeing.
By accessing the Platform, creating an Account, purchasing Care Units, using any free or paid Service, submitting information to an AI-powered feature, or otherwise using sentifluff.io, you confirm that you have read, understood, and agree to these Terms and the policies referenced in them. If you do not agree with these Terms, you must not use the Platform.
Definitions
For the purposes of these Terms, “Account” means your registered sentifluff.io account. “AI” means artificial intelligence technologies used through the Platform. “AI Output” means text, reflections, suggestions, interpretations, plans, summaries, or other material generated or assisted by AI. “Care Units” means internal Platform credits used to access Paid Services. “Content” means text, graphics, software, exercises, questionnaires, AI Outputs, audio, designs, and other material available through the Platform.
“Free Service” means a Service that does not require Care Units. “Paid Service” means a Service that requires Care Units. “Platform” means sentifluff.io and its associated dashboard, tools, interfaces, and Services. “Service” means any free or paid functionality made available through sentifluff.io. “User Content” means text, mood entries, prompts, responses, reflections, feedback, or other material submitted by you. “User”, “you”, or “your” means any person accessing or using the Platform.
Nature of the Platform
sentifluff.io provides non-clinical digital tools intended to support general emotional wellbeing and self-reflection.
Depending on availability, the Platform may provide AI support chats, low mood support, personalised support plans, guided meditation, dream interpretation, self-check tools, positive affirmations, personality insights, mood tracking, reflection exercises, and other digital wellbeing functionality.
Some Services may be available free of charge, while others require Care Units. The description and applicable Care Unit cost of a Paid Service will be displayed before you choose to use it.
AI Disclosure and Limitations
Certain Services use artificial intelligence. When you use these features, you may be interacting with an automated AI system rather than a human professional.
AI Outputs may be generated using information you provide, Platform instructions, software processes, statistical patterns, and technology supplied by third-party AI providers.
Artificial intelligence systems have inherent limitations. AI Outputs may occasionally be inaccurate, incomplete, inconsistent, outdated, repetitive, inappropriate to your circumstances, or based on an incorrect interpretation of your input.
An AI Output should not be treated as professional judgment or as a verified statement of fact merely because it is expressed confidently. You should evaluate AI Outputs critically and use your own judgment.
Non-Clinical Nature of the Services
sentifluff.io is designed and operated exclusively as a non-clinical, self-support and wellbeing Platform.
The Services do not provide and are not intended to provide therapy, psychotherapy, counselling by a licensed professional, medical advice, psychiatric advice, psychological treatment, diagnosis, clinical assessment, medication advice, medical monitoring, crisis intervention, or emergency assistance.
Using sentifluff.io does not create a doctor-patient, therapist-client, psychologist-patient, counsellor-client, or other professional healthcare relationship between you and the Company.
The Platform must not be used as a substitute for professional medical, psychological, psychiatric, therapeutic, or other qualified healthcare support.
No Diagnosis or Treatment
You must not use AI Outputs, self-check results, mood information, personality insights, personalised support plans, dream interpretations, or any other Platform content as a diagnosis of a physical or mental health condition.
The Platform does not determine whether you have or do not have depression, anxiety, bipolar disorder, post-traumatic stress disorder, ADHD, obsessive-compulsive disorder, personality disorders, sleep disorders, eating disorders, or any other medical or psychological condition.
A result suggesting a particular emotional or behavioural pattern does not establish a diagnosis. Likewise, the absence of a warning or concerning result does not mean that professional assessment is unnecessary.
If you have concerns about your physical or mental health, you should seek advice from an appropriately qualified professional.
Emergencies and Crisis Situations
sentifluff.io is not an emergency or crisis service.
Do not rely on the Platform if you or another person are in immediate danger, may seriously harm yourself or someone else, require urgent medical or psychiatric attention, or otherwise require immediate professional assistance.
In an emergency, you should contact the emergency services available in your location, attend an appropriate emergency medical facility, or contact a suitable crisis service.
The Platform cannot dispatch emergency personnel, continuously monitor you, guarantee detection of a crisis, guarantee human review of your messages, or provide real-time clinical intervention.
We may provide automated safety notices or information about external support resources, but such features are not a substitute for emergency or professional services.
Eligibility
Unless expressly stated otherwise, you must be at least 18 years old to create an Account or use the Platform.
You must also have legal capacity to enter into a binding contract, use the Platform only where permitted by applicable law, provide accurate information where required, and comply with these Terms.
Where the legal age required to enter into a binding contract in your jurisdiction is higher than 18, the higher age requirement applies.
By creating an Account or using the Platform, you confirm that you meet these requirements.
Account Registration and Security
Certain Services require an Account. You must provide accurate, current, and complete information requested during registration or Account use.
You must not create an Account using another person’s identity without authorisation, provide materially false information, create Accounts for deceptive or abusive purposes, sell or transfer your Account, or use another person’s Account without permission.
You are responsible for maintaining the confidentiality of your Account credentials and for taking reasonable steps to protect your email account, devices, and any other systems used to access your Account.
You should contact
advice@sentifluff.io promptly if you believe your Account has been compromised. We may temporarily restrict an Account while investigating suspected unauthorised access, fraud, abuse, or security issues.
Personal Dashboard and Activity
Your Account may include a personal dashboard containing your Care Unit Balance, Care Unit purchases, Service usage, previous activity, mood tracker entries, saved plans or results, available Services, Account settings, and other Account-related information.
Dashboard functionality may change over time. We do not guarantee that every historical interaction, result, or AI Output will remain available indefinitely.
Where a particular result or output is important to you, you should retain your own copy where the Platform allows this.
User Content and Sensitive Information
You may submit User Content through the Platform, including prompts, personal reflections, mood information, descriptions of experiences, responses to self-check tools, and other wellbeing-related information.
You retain any rights you hold in your User Content.
By submitting User Content, you grant the Company a limited, non-exclusive licence to host, store, transmit, process, analyse, and otherwise use that User Content to the extent reasonably necessary to provide the requested Service, generate AI Outputs, maintain Account functionality, protect Platform security, prevent abuse, provide customer support, comply with law, and carry out processing described in our Privacy Policy.
This licence does not transfer ownership of your User Content to us.
Because of the nature of sentifluff.io, User Content may include highly personal or sensitive information. You should provide only information that is relevant to the Service and that you are comfortable submitting through the Platform.
You must not intentionally submit confidential or sensitive information belonging to another person unless you are legally permitted to do so.
Care Units
Care Units are internal Platform credits used to access Paid Services.
Care Units are recorded in your Account Balance and may be used only for eligible Services offered through sentifluff.io. Care Units are not legal tender, cryptocurrency, a bank deposit, an investment, electronic cash, or a financial instrument.
Care Units do not accrue interest, cannot be transferred between users, cannot be sold or traded outside the Platform, cannot be used to pay third parties, and cannot ordinarily be redeemed for cash except where required by applicable law or expressly permitted under our refund rules.
Care Units are intended solely as closed-use Platform credits. Your Care Unit Balance does not constitute a bank account or payment account.
Care Unit Packages and Pricing
Care Units may be purchased through predefined packages or, where available, custom packages that allow you to select the exact number of Care Units you wish to purchase.
Before payment, the Platform will display the number of Care Units included, the applicable price, payment currency, applicable fees or taxes, and any material conditions of the purchase.
Where custom packages are available, any minimum or maximum package size will be displayed through the Platform.
Care Unit prices may change over time. Changes apply prospectively and do not alter Care Units already credited to your Account.
The number of Care Units required for a particular Paid Service may also vary depending on the Service, scope, functionality, promotions, product updates, or other pricing factors. The applicable Care Unit cost will be displayed before you confirm the Paid Service.
Care Unit Balance, Expiration, and Corrections
Any expiration period applicable to purchased Care Units will be clearly disclosed before purchase.
We will not retroactively introduce or shorten an expiration period for previously purchased Care Units except where required by applicable law or expressly agreed with you.
Promotional or free Care Units may have separate conditions or expiration periods where such conditions are disclosed when the Care Units are issued.
Care Units are personal to your Account and may not be sold, transferred, gifted, traded, or exchanged unless the Platform expressly provides such functionality.
We may correct your Care Unit Balance where Care Units were credited because of a technical error, credited more than once, acquired through a payment that was later reversed, obtained fraudulently, refunded more than once, deducted incorrectly, or affected by another demonstrable accounting or system error.
We may temporarily restrict affected Care Units while investigating a payment or Balance discrepancy.
Payments, Fees, Taxes, and Currency
Payments for Care Units are made using the Payment Methods displayed at checkout and may be processed by third-party payment providers.
By confirming payment, you confirm that you are authorised to use the selected Payment Method, that the payment information you provide is accurate, that you authorise the displayed amount to be charged, and that the transaction is lawful.
Before payment confirmation, the Platform will display the amount charged by us together with any applicable VAT, taxes, payment charges, service fees, transaction fees, or currency conversion amounts.
Your bank, card issuer, digital wallet provider, or payment provider may independently impose additional fees, charges, or exchange-rate adjustments. Charges applied independently by third parties are outside our control.
Payment Verification and Fraud Prevention
We may use automated or manual systems to review payments, Account activity, and Care Unit transactions.
Where reasonably necessary, we may delay a payment, request additional verification, decline a transaction, temporarily restrict Care Units, suspend a Paid Service, correct a Balance, cancel a fraudulent transaction, or temporarily restrict an Account.
Such action may be taken where we reasonably suspect unauthorised payment activity, stolen payment credentials, Account compromise, payment fraud, refund or chargeback abuse, multiple-Account abuse, manipulation of Care Units, circumvention of Platform restrictions, or other unlawful activity.
Free Services
Certain Services may be provided without payment or deduction of Care Units.
Free Services may include the mood tracker or other functionality identified as free on the Platform.
We may modify, replace, limit, or discontinue Free Services, subject to applicable law. Availability of a Free Service does not create a right to permanent access to that Service.
Paid Services
Paid Services require the number of Care Units displayed before use.
By confirming a Paid Service, you authorise us to deduct the displayed number of Care Units from your Balance.
Depending on the Service, Care Units may be deducted when the Service begins, when a request is submitted, when AI generation begins, when a result becomes available, or at another clearly disclosed stage.
If a Paid Service cannot be provided because of a confirmed technical failure on our side and you receive no usable Service, we may restore the affected Care Units to your Balance.
Subscriptions and Recurring Payments
Purchasing Care Units does not by itself create a recurring subscription.
We will not charge you automatically on a recurring basis unless a subscription or recurring product is separately offered, its recurring nature is clearly disclosed, the billing amount and frequency are shown before purchase, and you expressly agree to recurring billing.
If subscription functionality is introduced, additional terms may apply.
Refunds, Cancellation, and Immediate Supply
Refund rights depend on whether Care Units have been used, whether a Paid Service has begun or been completed, the type of Service, the reason for the request, applicable consumer law, and our Refund Policy.
Unused Care Units may be refundable where required by applicable law, where a payment was duplicated or incorrect, where an unauthorised payment is confirmed, where the Platform failed to credit purchased Care Units, or where our Refund Policy otherwise permits a refund.
Care Units already used for a Paid Service are generally not refundable solely because you changed your mind, did not like an AI Output, received an Output different from what you expected, did not experience a particular emotional outcome, or disagree with an interpretation or insight.
Where required by applicable law, before a Service begins immediately, we may ask you to expressly request or consent to immediate performance or digital supply and acknowledge any effect this may have on statutory cancellation rights.
Nothing in these Terms removes any mandatory consumer right.
Chargebacks and Payment Disputes
If you believe a payment is incorrect, you should contact
advice@sentifluff.io so that we can investigate.
Nothing in these Terms prevents you from exercising a lawful right to contact your bank, payment provider, regulator, or other competent authority.
If a payment is disputed, reversed, or charged back, we may restrict Care Units associated with the payment, suspend pending Paid Services, temporarily restrict the Account, investigate relevant Account activity, preserve transaction records, provide relevant evidence to the payment provider, and correct Care Units associated with a reversed payment.
If a payment is reversed after the corresponding Care Units have been spent, your Balance may become negative or the corresponding amount may become payable, subject to applicable law.
Fraudulent or abusive chargeback activity may result in Account suspension or termination.
AI Support Chats
AI support chats are designed to provide conversational self-reflection and general emotional support.
They may help you organise thoughts, reflect on feelings, consider different perspectives, explore general coping ideas, develop wellbeing routines, or engage in structured self-reflection.
AI support chats are not conversations with a human therapist or healthcare professional.
You should not assume that an AI chat has complete knowledge of your history, understands your circumstances in the same way a human would, can evaluate non-verbal information, can determine whether you are safe, can independently verify information you provide, or can make clinical judgments.
Low Mood Support and Personalised Plans
Low mood support features are intended to provide general self-support tools for difficult emotions or periods of low mood. They are not intended to diagnose or treat depression or another mental health condition.
If low mood is persistent, significantly affects your daily functioning, becomes difficult to manage, or is accompanied by thoughts of self-harm or suicide, you should seek appropriate professional assistance.
The Platform may also generate personalised wellbeing or support plans based on information you provide. Such plans may include suggestions relating to routines, reflection, mindfulness, sleep or rest habits, emotional awareness, journaling, or other general wellbeing activities.
Personalised plans are not medical or psychological treatment plans and should not be treated as such.
Self-Checks and Personality Insights
The Platform may provide questionnaires, self-checks, personality tools, or other reflective features.
These tools are intended for general informational and self-reflection purposes. Unless expressly stated otherwise, they are not medical tests, diagnostic instruments, clinical assessments, professional psychological evaluations, employment assessments, or definitive descriptions of your personality.
Scores, categories, descriptions, or similar results should not be treated as diagnoses. Results may depend heavily on the information you provide and may change when different information is submitted.
Mood Tracker
The Platform may provide a mood tracker that allows you to record and review information about your mood and wellbeing over time.
The mood tracker is intended for personal self-reflection. It does not continuously monitor your mental health, diagnose changes in your health, guarantee identification of concerning patterns, alert a healthcare professional, constitute a medical record, or provide emergency monitoring.
Information entered into mood-related features may be sensitive personal information and is handled in accordance with our Privacy Policy.
Meditation and Affirmations
The Platform may provide guided meditation, mindfulness, breathing exercises, relaxation exercises, positive affirmations, and similar wellbeing content.
These Services are intended for general wellbeing and self-reflection. Participation is voluntary, and you should stop an exercise if you become uncomfortable or believe that it is inappropriate for your circumstances.
We do not guarantee that meditation, affirmations, or similar content will reduce stress, improve sleep, improve mood, treat a condition, or produce any particular emotional outcome.
Dream Interpretation
Dream interpretation features are provided for reflection, curiosity, and personal insight.
Dream interpretation is inherently subjective. An AI-generated interpretation does not establish the objective meaning of a dream, is not a psychological diagnosis or clinical assessment, does not establish unconscious motives, does not predict future events, and should not be relied upon for important decisions.
Different interpretations may be equally plausible.
User Responsibilities
You are responsible for deciding whether the Platform is appropriate for you, providing accurate information where necessary, evaluating AI Outputs critically, seeking professional help when appropriate, not relying on the Platform in an emergency, maintaining Account security, reviewing Care Unit costs before confirming a Paid Service, complying with applicable law, and using the Platform in accordance with these Terms.
You should not make important medical, legal, financial, safety, employment, relationship, or other high-impact decisions solely on the basis of an AI Output.
Acceptable Use
You must use sentifluff.io lawfully and responsibly.
You must not use the Platform to commit or facilitate fraud, impersonate another person, access another person’s Account without permission, distribute malware or harmful code, interfere with Platform infrastructure, bypass security or payment controls, exploit bugs or vulnerabilities, manipulate Care Unit balances, abuse refunds or promotions, scrape or systematically extract Platform data, reverse engineer the Platform, unlawfully harass or threaten another person, infringe intellectual property or privacy rights, facilitate serious criminal wrongdoing, encourage violence against another person, encourage or promote self-harm to another person, exploit or sexualise minors, evade an Account suspension, or assist another person in such conduct.
This section does not prohibit genuine discussion of personal emotional distress, self-harm concerns, difficult experiences, trauma, or other sensitive matters when seeking appropriate support through the Platform.
Safety Measures
We may use automated or manual safety measures to identify or restrict certain Platform activity.
Depending on the circumstances, these measures may limit or block a request, modify the type of AI response provided, display a safety notice, provide information about external professional or crisis resources, restrict particular functionality, flag suspicious activity for review, or temporarily restrict an Account.
Safety systems are imperfect and must not be relied upon as emergency monitoring.
The fact that particular content is permitted by the Platform does not mean that we consider it professionally recommended, safe, accurate, or appropriate for every user.
Intellectual Property
Except for User Content and third-party materials, the Platform and its associated intellectual property are owned by or licensed to the Company.
This includes, where applicable, the Website design, branding, logos, source code, software, databases, interfaces, graphics, written content, meditation scripts, questionnaires, workflows, Care Unit systems, proprietary prompts and configurations, and other Platform functionality.
We grant you a limited, personal, revocable, non-exclusive, and non-transferable right to use the Platform for lawful personal purposes.
You may not, without our prior written permission, reproduce substantial Platform content, commercially redistribute Platform materials, sell access to the Services, copy proprietary functionality, scrape Platform content or data, reverse engineer the Platform, attempt to discover proprietary system prompts or security mechanisms, circumvent technical restrictions, or use proprietary Platform materials or data to train an AI system.
AI Outputs
Subject to applicable law and third-party rights, you may use AI Outputs generated specifically for you for your personal purposes.
AI Outputs may not be unique. The same or substantially similar content may be generated for other users.
We do not guarantee that an AI Output is copyrightable, that you own intellectual property rights in it, that it is unique, that it does not resemble third-party material, or that it is suitable for an external commercial or professional purpose.
The underlying Platform, AI systems, software, templates, workflows, prompts, and proprietary technology remain owned by the Company or its licensors.
Third-Party Services, Availability, and Changes
The Platform may rely on third-party providers for AI technology, hosting, cloud infrastructure, payments, communications, analytics, security, and other technical services.
Third-party systems may experience interruptions, errors, latency, availability restrictions, provider changes, or other issues outside our direct control.
We may modify, suspend, replace, or discontinue parts of the Platform where reasonably necessary for maintenance, security, legal compliance, technical improvements, changes to AI providers, changes to payment providers, product development, or other legitimate operational reasons.
Certain Services may be identified as beta, preview, experimental, or early access and may be less reliable or change more frequently.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including major internet outages, critical third-party infrastructure failures, cyberattacks, natural disasters, government actions, or similar events.
Disclaimers and No Guaranteed Outcome
To the maximum extent permitted by applicable law, the Platform is provided on an “as is” and “as available” basis.
Wellbeing experiences are individual. We do not guarantee that using sentifluff.io will improve your mood or mental health, reduce anxiety or distress, improve relationships or sleep, increase confidence, change habits, resolve a personal problem, produce a particular insight, prevent deterioration in wellbeing, or achieve any other specific result.
We also do not guarantee uninterrupted Platform availability, error-free AI functionality, accuracy of every AI Output, completeness of generated content, suitability of an Output for your particular circumstances, or permanent availability of historical content.
Nothing in these Terms excludes mandatory consumer rights.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or mandatory consumer rights.
Subject to the above and to the maximum extent permitted by law, we are not responsible for losses arising solely from reliance on AI Output as professional advice, failure to seek appropriate professional or emergency assistance, inaccurate information provided by you, failure to protect Account credentials, independent third-party decisions or failures, external infrastructure failures, or use of the Platform contrary to these Terms.
Where legally permitted, we will not be liable for indirect or consequential commercial losses, loss of business, loss of profit, or loss of opportunity.
Where a claim relates directly to a Paid Service, our aggregate liability will not exceed the amount paid for the Care Units used to obtain that Service.
For other claims, where a monetary limitation is legally permitted, our aggregate liability will not exceed the total amount paid by you to the Company during the 12 months preceding the event giving rise to the claim.
Any limitation applies only to the extent permitted by applicable law.
Suspension, Termination, and Account Closure
We may temporarily suspend or restrict an Account where reasonably necessary to investigate fraud or payment disputes, protect Account security, prevent abuse, address a Care Unit discrepancy, enforce these Terms, comply with law, or protect the Platform and other users.
We may terminate an Account where you materially or repeatedly breach these Terms, engage in fraud or unlawful activity, deliberately compromise Platform security, repeatedly circumvent restrictions, abuse payment systems, or create a serious legal or operational risk.
Where appropriate, we may provide notice before termination. Immediate action may be taken where necessary to address serious fraud, security threats, unlawful conduct, or other urgent risks.
You may request Account closure through available Account functionality or by contacting advice@sentifluff.io.
Before closure, we may need to resolve pending payments, chargebacks, negative Care Unit balances, fraud or security investigations, or other outstanding Account matters.
Account closure does not automatically create a right to redeem unused Care Units for cash. Following termination or closure, certain information may be retained where required for legal, tax, security, fraud-prevention, or dispute-resolution purposes.
Changes to These Terms
We may update these Terms to reflect changes in law, changes to the Platform, new Services, changes to AI functionality, changes to Care Units, payment system changes, security improvements, provider changes, or legitimate operational requirements.
The updated version will display a revised “Last Updated” date.
Where a change is material, we may provide additional notice through the Platform, your Account, email, or another reasonable method.
Changes will ordinarily apply prospectively. If you do not agree with updated Terms, you must stop using the Platform.
Governing Law and Disputes
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.
If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply under the law of your country of residence where those protections cannot lawfully be excluded.
If you have a complaint concerning a payment, Care Units, a Paid Service, Account access, an AI feature, a refund, or another Platform matter, contact advice@sentifluff.io and provide sufficient information for us to investigate.
We will attempt to resolve complaints within a reasonable period.
Nothing in these Terms prevents you from exercising any mandatory right to contact a court, consumer protection authority, data protection authority, payment provider, regulator, or other competent body.
The courts of England and Wales will have jurisdiction, subject to mandatory consumer rights.
Assignment
You may not sell, assign, or transfer your Account or rights under these Terms without our written permission.
We may transfer our rights and obligations in connection with a merger, restructuring, acquisition, sale of the Platform, transfer of relevant assets, or another legitimate business transaction.
Any transfer remains subject to applicable law and mandatory consumer rights.
Severability and No Waiver
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary or, if modification is not possible, treated as removed.
The remaining provisions will continue in effect.
If we do not immediately enforce a provision, this does not mean that we waive the right to enforce it later.
Entire Agreement
These Terms, together with the Privacy Terms, Care Units Terms and any additional terms expressly presented for a particular Service, govern your use of sentifluff.io.
Privacy Terms: https://sentifluff.io/en/privacy-terms
Care Units Terms: https://sentifluff.io/en/care-units-terms
These documents supersede prior representations or understandings concerning the same subject matter, except where applicable law provides otherwise.
Nothing in this section excludes liability for fraud, fraudulent misrepresentation, or another matter that cannot lawfully be excluded.
Contact Us
For questions about these Terms or sentifluff.io, contact:
Customer support: advice@sentifluff.io
