Last Updated: 08.09.2026
Introduction and Scope of Policy
This Privacy Policy outlines how
Keromadis Limited ("Company," "we," "us," or "our"), collects, uses, protects, and discloses your personal information. This document applies to all users accessing the sentifluff.io website, our AI-powered digital emotional wellbeing platform, and any associated services (collectively, the "Platform").
We recognize that emotional wellbeing, mood tracking, and personal self-reflection are highly sensitive areas. Protecting your privacy is our fundamental priority. By registering an account, purchasing Credits, or interacting with our AI tools, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our data practices, you must immediately cease all use of the Platform.
Information We Collect
To provide you with a personalized and secure digital wellbeing experience, we collect several categories of information. When you register for an account, we collect Personal Identifiers, which primarily include your email address, chosen username, and account credentials.
Because our Platform is centered around emotional self-reflection, we also actively collect User Generated Wellbeing Data. This includes the information you input into our mood tracker, the daily affirmations you select, the parameters of your personalised support plans, and the comprehensive text prompts, chat logs, and queries you submit to our AI support models.
Furthermore, we collect Technical and Usage Data automatically as you navigate the Platform. This includes your IP address, browser type, device identifiers, operating system, and data regarding your interaction patterns with the Platform (such as timestamps, pages visited, and Credit consumption history). Please note that while you use real money to purchase internal Credits, all Financial Data (such as credit card numbers and billing details) is processed directly and exclusively by our secure third-party payment gateways. We do not store or host your raw payment data on our servers.
How We Use Your Information
We utilize the information we collect strictly to operate, maintain, and continuously improve the Platform. Your Personal Identifiers are used to manage your account, authenticate your login attempts, communicate essential service updates, and provide customer support.
Your User Generated Wellbeing Data and AI chat inputs are processed in real-time to generate the specific digital services you request, such as customized meditation guides, dream interpretations, and responsive AI chat support. We also analyze aggregated, fully anonymized usage data to understand broad user trends, optimize our AI algorithms, detect technical bugs, and enhance the overall user experience. We strictly do not use your personal emotional data or chat logs to serve targeted external advertising.
AI Processing and Data Confidentiality
The core functionality of sentifluff.io relies on advanced artificial intelligence models. When you interact with our AI support chats, your text inputs are transmitted to and processed by these underlying AI algorithms to generate a contextual response. We employ strict data processing agreements with our AI infrastructure providers to ensure that your inputs are treated with the highest level of confidentiality.
We expressly prohibit the use of your identifiable chat logs to train public AI models. However, to maintain the safety of the Platform and prevent abuse, automated systems may temporarily scan inputs to filter out prohibited content (such as illegal material or severe harm indicators). As stated in our Terms and Conditions, the Platform is not a clinical tool, and you must refrain from submitting legally protected Personal Health Information (PHI) or official medical records into the AI interfaces.
Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal information or wellbeing data to data brokers, marketing agencies, or third-party advertisers. We only share your information in highly limited circumstances necessary to operate the Platform.
We may disclose necessary data to trusted third-party Service Providers who assist us in operating our digital infrastructure, processing secure payments, sending administrative emails, and providing secure cloud hosting. All such service providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing the contracted services to us.
Additionally, we reserve the right to disclose your personal information if we are legally compelled to do so by a valid court order, subpoena, or official government request, or if we believe in good faith that such disclosure is necessary to investigate fraud, protect the vital safety of any person, or defend the legal rights and property of
Keromadis Limited.
Data Retention and Account Deletion
We retain your personal data and account information only for as long as your account remains active or as strictly necessary to fulfill the purposes outlined in this Privacy Policy.
You maintain absolute control over your continued participation on the Platform. If you wish to permanently close your account and delete your data, you may do so by submitting a formal erasure request to
advice@sentifluff.io. Upon processing a verified deletion request, we will permanently erase or fully anonymize your account details, mood tracking history, and AI chat logs, rendering them unidentifiable. We will only retain specific transactional data (such as records of Credit purchases) for the minimum period required by tax authorities, financial auditing regulations, and legal compliance mandates.
Security of Your Information
We implement and maintain robust, industry-standard administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, accidental loss, alteration, and malicious exploitation. All data transmissions between your device and our servers are secured utilizing advanced encryption protocols (such as SSL/TLS).
Despite our rigorous security protocols, you acknowledge that no method of digital transmission over the internet or electronic data storage is mathematically guaranteed to be entirely invulnerable. While we strive to use commercially acceptable means to protect your sensitive data, we cannot guarantee its absolute security, and you provide such information at your own inherent risk. You are solely responsible for keeping your account password strictly confidential and for logging out of shared devices.
International Data Transfers
sentifluff.io operates on a global digital infrastructure. By using the Platform, you acknowledge and consent that your personal information may be transferred to, stored, and processed in jurisdictions outside of your country of residence, where our secure servers or third-party service providers are located. These jurisdictions may have data protection laws that differ from those in your home country. We ensure that any such international transfers are conducted in compliance with applicable data protection frameworks, utilizing standard contractual clauses and rigorous security assessments to safeguard your data.
Your Privacy Rights
Depending on your geographical location and applicable data protection regulations (such as the GDPR or CCPA), you may possess specific statutory rights regarding your personal data. These generally include the right to request a comprehensive copy of the personal data we hold about you, the right to correct inaccurate or incomplete information, the right to object to or restrict specific types of processing, and the right to request the complete erasure of your data. To exercise any of these rights, please direct your inquiry to
advice@sentifluff.io. We will diligently evaluate and respond to all legitimate requests within the timeframes mandated by applicable law.
Modifications to This Privacy Policy
As our digital ecosystem evolves, we may periodically update, refine, or amend this Privacy Policy to reflect changes in our operational practices, new AI functionalities, or shifting legal requirements. We reserve the right to make these modifications at our sole discretion. We will indicate that updates have been made by revising the "Last updated" date at the top or bottom of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform after any modifications indicates your full acceptance of the revised Privacy Policy.
